We keep things simple, intentional, and predictable. Every RAW Revival order is packed by hand and shipped with care.
Orders typically ship within 2–4 business days. During high-volume periods or product launches, processing may take slightly longer. If there is ever a significant delay, we will let you know.
We currently ship within the United States using standard carrier services. Shipping costs are calculated at checkout based on order size and destination. Once your order ships, you will receive a confirmation email with tracking information.
RAW Revival products are made with natural fats and oils. Because of this, extreme heat may cause temporary softening or melting during transit. This does not affect product quality or safety. If your order arrives warm or softened, simply allow it to rest at room temperature or place it in a cooler area until it resets. We recommend bringing packages inside promptly, especially during warmer months.
Estimated delivery times begin once your order has shipped, not when it is placed. Delivery dates are provided by the carrier and may vary due to weather, holidays, or regional delays beyond our control.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos, if applicable. We will make it right.
RAW Revival is not responsible for packages marked as delivered by the carrier. If you believe your package was lost in transit, please reach out and we will help you file a claim where possible.
If you have questions about shipping, delivery timing, or special circumstances, email us at info@rawrevivalskin.com and we will respond as quickly as we can.
Because RAW Revival products are small-batch and made for personal use, we follow standard skincare industry practices.
Due to the nature of skincare products, we do not accept returns on opened or used items. Unopened, unused products in their original condition may be eligible for return within 14 days of delivery. To initiate a return, please contact us before sending anything back. Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
If your item arrives damaged, defective, or incorrect, we are happy to offer a replacement or exchange. Please contact us within 7 days of delivery with your order number and clear photos of the issue so we can resolve it promptly.
The following items are not eligible for return or exchange: opened or used products; items damaged due to improper storage or exposure to extreme heat after delivery; and final sale or promotional items.
RAW Revival products are made with natural ingredients that may soften or melt in warm conditions. Heat exposure during transit or after delivery does not qualify as a defect and does not make an item eligible for return.
Approved refunds are issued to the original form of payment once the returned item is received and inspected. Please allow several business days for processing, depending on your bank or card issuer.
Email info@rawrevivalskin.com with: (a) your order number; (b) a brief description of the issue; and (c) photos, if applicable. We will guide you through the next steps.
RAW Revival is built on simple formulations, intentional sourcing, and clear information. This section answers common questions about our products, ingredients, and use, so you can make informed choices with confidence.
Yes. RAW Revival products are formulated without gluten-containing ingredients. Our products are intended for topical use only.
RAW Revival products are formulated without the top 8 major food allergens: milk, eggs, wheat, soy, peanuts, tree nuts, fish, and shellfish.
Our products are made in small batches using carefully sourced ingredients. While we formulate without gluten and top 8 allergens, we cannot guarantee a facility that is completely free of all potential allergen exposure.
If you have severe allergies, we recommend reviewing ingredient lists carefully and consulting with your healthcare provider before use.
RAW Revival products are formulated with simple, thoughtfully selected ingredients. Because every body is different, we recommend reviewing ingredient lists carefully and patch testing before full use, especially if you have known sensitivities or allergies.
RAW Revival products are formulated without gluten and are intended for external use only. However, we do not make medical claims. Individuals with celiac disease or severe sensitivities should consult their healthcare provider if they have specific concerns.
At this time, RAW Revival does not carry third-party allergen-free or gluten-free certifications. Ingredient transparency is a priority, and full ingredient lists are provided for every product.
Because our products are made in small batches using natural ingredients, slight variations in texture, color, or firmness may occur. This is normal and does not affect performance.
Natural fats and oils may soften in warm temperatures. This does not affect quality or safety. Allow the product to rest at room temperature or place it in a cooler area until it resets.
Store products in a cool, dry place away from direct heat and sunlight. Extreme temperatures may affect texture but not performance.
Please contact us within 7 days of delivery with your order number and photos of the issue. We will make it right.
No. We do not use synthetic fragrances, dyes, or unnecessary fillers. Any scent comes from the natural ingredients themselves.
We are happy to help. If you have questions about ingredients, product use, or general support, please email info@rawrevivalskin.com, and we will respond as quickly as possible during normal business hours.
